Time Warner Cable provides TV and Internet services to many customers. A setup cable box is often necessary to access digital cable and allows Time Warner to ensure you get access to the channels you pay for. In addition to channel access, on demand services, pay-per-view services, and on-screen schedule menus are also available through the box. Periodically, Time Warner may send an update or upgrade for the box software to improve the user interface or channel selection. If a scheduled update was announced but did not happen, you can attempt to reconnect to the Time Warner servers. Writer Bio

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